Privacy Policy

1. Introduction

TourMode ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use tourmode.app and related services (collectively, the "Service").

2. Information We Collect

We collect information you provide directly, including:

• Account information: name, email address, password, and profile details
• Tour and show data: venues, dates, setlists, contacts, and other content you create in the Service
• Communications:messages you send through the Service's chat or contact features
• Payment references: we store links to your external payment handles but do not collect or store payment card details

We also collect information automatically, including:

• Usage data: pages visited, features used, actions taken, and timestamps
• Device and browser data: IP address, browser type, operating system, and referring URLs
• Cookies and similar technologies: see our Cookie Policy for details

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Service
• Authenticate your account and ensure security
• Send transactional emails (account confirmation, receipts)
• Send product updates and marketing communications (you may opt out at any time)
• Respond to support requests and inquiries
• Comply with legal obligations and enforce our Terms of Service
• Analyse usage patterns to improve features and fix issues

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Service providers: third-party vendors who help us operate the Service (hosting, analytics, email delivery, payment processing) under confidentiality agreements
• Other users: content you share within the Service (e.g. tour details shared with collaborators) is visible to those collaborators
• Legal requirements: when required by law, court order, or to protect the rights and safety of TourMode and its users
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or compliance purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you
• Correction: request that inaccurate data be corrected
• Deletion: request that your data be deleted
• Portability: request your data in a machine-readable format
• Objection: object to certain types of processing, including direct marketing

To exercise any of these rights, contact us via our contact page.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

TourMode is based in the United States. If you access the Service from outside the US, your data may be transferred to and processed in the US. We take steps to ensure such transfers comply with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice on the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out via our contact page.